I may never eat a Pizza Ranch pizza again. I ordered pick up. person who answered phone spoke too fast and did not seem to have time to take my order. Then my birthday rewards could not be processed so I had to wait twice for the manager. While waiting, the employee helped the person behind me who also had problems verifying that her on line order was as ordered. So that increased my wait. The manager was friendly and helpful. Unfortunately when I returned home I noticed that my 2 large for $22 was not processed on my order. The employee that first assisted me, should have much more training!! She is not a good rep of Pizza Ranch. This was a very frustrating experience. It compared very poorly to my many previous experiences at this Pizza Ranch and others.