A group of diverse employees inside a Pizza Ranch restaurant, all wearing black uniforms and caps, smiling and engaging with each other in a lively atmosphere.

Guest Services Manager in Waiting (Quincy Leadership Role)

Management
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The Opportunity

We are seeking a Guest Services Manager in Waiting for our Quincy Pizza Ranch location — a leadership development role designed for someone preparing to become a long-term Guest Services Manager within our restaurant.

This role is focused on helping strengthen our front-of-house leadership team while developing future restaurant leaders. You'll work closely with the General Manager, Assistant General Manager, and existing leadership team while learning all aspects of guest experience, shift leadership, team coaching, labor management, and restaurant operations.

This position is based primarily in Quincy and will serve as an additional leadership presence for the restaurant. Occasionally, there may be opportunities to visit or train at other Gravy Train Pizza Ranch locations to continue leadership development and gain exposure to additional operations and best practices.

The Opportunity

We are seeking a Guest Services Manager in Waiting for our Quincy Pizza Ranch location — a leadership development role designed for someone preparing to become a long-term Guest Services Manager within our restaurant.

This role is focused on helping strengthen our front-of-house leadership team while developing future restaurant leaders. You'll work closely with the General Manager, Assistant General Manager, and existing leadership team while learning all aspects of guest experience, shift leadership, team coaching, labor management, and restaurant operations.

This position is based primarily in Quincy and will serve as an additional leadership presence for the restaurant. Occasionally, there may be opportunities to visit or train at other Gravy Train Pizza Ranch locations to continue leadership development and gain exposure to additional operations and best practices.

If you're passionate about hospitality, team culture, and creating legendary guest experiences, this role is a great opportunity to continue growing your restaurant leadership career.

What You'll Do

Support Front-of-House Operations

  • Help lead restaurant operations during high-volume periods
  • Reinforce Pizza Ranch food quality and guest service standards
  • Assist with shift leadership and guest recovery situations
  • Help maintain cleanliness, organization, and safety standards throughout the restaurant

Develop Into a Future GSM

  • Train alongside restaurant leadership to prepare for future Guest Services Manager responsibilities
  • Learn scheduling, coaching, labor management, and operational leadership skills
  • Assist with onboarding and training new team members
  • Support development of a positive and accountable team culture

Deliver Legendary Guest Experiences

  • Lead by example in hospitality and guest interaction
  • Help improve guest satisfaction and service execution
  • Utilize guest feedback and operational tools to identify opportunities for improvement
  • Support community engagement and positive brand representation

Strengthen Team Leadership

  • Help coach and motivate team members during shifts
  • Support communication between departments and leadership teams
  • Step into leadership responsibilities as needed to support restaurant operations

What You Bring to the Table

  • Passion for hospitality and people development
  • Prior restaurant leadership experience preferred
  • Strong communication and conflict-resolution skills
  • Ability to multitask in a fast-paced environment
  • Positive attitude and willingness to grow into restaurant leadership
  • Availability to work evenings and weekends
  • Valid driver's license required
  • High school diploma or equivalent required

Why Join Gravy Train?

  • Clear growth path into a future Guest Services Manager role
  • Leadership mentorship and hands-on development
  • Opportunity to help grow and strengthen the Quincy Pizza Ranch leadership team
  • Fast-paced, team-focused environment with growth opportunities
  • Supportive culture that invests in people and leadership development

Ready to Grow Into Leadership?

Apply today to become a Guest Services Manager in Waiting and help create legendary experiences in Quincy.

A man in a Pizza Ranch uniform, including a cap and polo shirt, smiling and gesturing with his hands while talking to a colleague in a restaurant setting.

Guest Services Manager in Waiting (Quincy Leadership Role)

4830 Broadway Street
Quincy, Illinois, 62305 Get Directions »
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I started as a part time employee and have seen lots of changes over the years. My ownership group cares about us, is a phone call away and is always willing to listen and come in and help in the restaurant when they can. What I like best about working here is getting to build relationships with the guests that come in, even if they only come in once a year.  They come in and still remember you and are excited to still see you here. 

Lori - Fairmont Assistant General Manager

I came to Minnesota from Mexico three years ago with only basic English, and Pizza Ranch gave me my very first job here. I began as a back of house team member, grew into an assistant manager role, and later transitioned to a part-time manager position while pursuing a career on Education. During this time, I’ve improved my English, built connections, and developed valuable leadership skills. Pizza Ranch has been an incredible place for growth and support on my life, and I’m grateful to still be part of this team.

Margoth - Owatonna Assistant Manager
A man and a woman wearing Pizza Ranch uniforms and hats are smiling at each other while reviewing a menu or flyer inside a restaurant with an orange wall and a digital screen behind them.

Lead Our Culture

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Management plays a vital role in shaping and nurturing our workplace culture. Leaders set the tone for how teams work together, how guests are treated, and how our values come to life every day. By modeling respect, gratitude, and service-minded leadership, managers create an environment where team members feel valued and inspired to give their best. From celebrating wins to guiding through challenges, great management fosters connection and purpose—helping every employee see how their work contributes to something bigger than themselves.

A strong workplace culture doesn’t happen by accident—it’s built through consistent actions that align with who we are and what we believe. When managers live out The Pizza Ranch Way, reinforce our Key Business Drivers, and uphold our Mission and Vision, they help ensure that every guest and team member experiences the heart behind our brand.

Our Culture

The Management Experience

Managers play a critical role in driving the performance and profitability of their restaurants. They are responsible for turning strategy into results—analyzing sales trends, managing food and labor costs, and making data-driven decisions that support long-term growth. By closely monitoring daily operations and key performance metrics, managers ensure the restaurant runs efficiently while maintaining the high standards guests expect. From forecasting inventory to optimizing menu mix and pricing strategies, they balance cost control with delivering exceptional value and quality.

Strong financial performance is a cornerstone of successful leadership at Pizza Ranch. Managers take ownership of their restaurant’s bottom line, using tools and insights to identify opportunities for improvement and to celebrate achievements along the way. It’s a role that challenges leaders to think like entrepreneurs—aligning operational excellence with business results, all within the framework of the Pizza Ranch mission and values.

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