A group of diverse employees inside a Pizza Ranch restaurant, all wearing black uniforms and caps, smiling and engaging with each other in a lively atmosphere.

Guest Service Manager

Management
Apply Now

Who We AreFounded in Hull, Iowa in 1981, Pizza Ranch® has grown from a single location into one of the nation's premier fast-casual restaurant chains. With over 200 locations across thirteen states, our concept combines a crave-worthy buffet of pizza, crispy ranch chicken, salads, desserts, and a full-service delivery and takeout model—all designed to serve up legendary experiences.

At the heart of Pizza Ranch is our mission:"To establish every Pizza Ranch® as a business ministry opportunity where our guests receive a legendary experience through quality food and service; and where we take a positive leadership position in the communities we serve and equip our employees with tools to lead happy and productive lives."

We believe in positively impacting every guest, team member, and community we serve. If you're someone who thrives in a fast-paced, people-focused environment and enjoys making a difference through food, service, and leadership—this is the place for you.

Who We Are
Founded in Hull, Iowa in 1981, Pizza Ranch® has grown from a single location into one of the nation's premier fast-casual restaurant chains. With over 200 locations across thirteen states, our concept combines a crave-worthy buffet of pizza, crispy ranch chicken, salads, desserts, and a full-service delivery and takeout model—all designed to serve up legendary experiences.

At the heart of Pizza Ranch is our mission:
"To establish every Pizza Ranch® as a business ministry opportunity where our guests receive a legendary experience through quality food and service; and where we take a positive leadership position in the communities we serve and equip our employees with tools to lead happy and productive lives."

We believe in positively impacting every guest, team member, and community we serve. If you're someone who thrives in a fast-paced, people-focused environment and enjoys making a difference through food, service, and leadership—this is the place for you.

Job Summary:
As a Guest Services Manager, you are a key member of the management team and play a vital role in delivering the Pizza Ranch experience. You'll lead by example, helping to build a strong team culture, ensure high food and service standards, and drive successful operations during high-volume shifts—especially nights and weekends.

You'll assist the General Manager & Assistant General Manager in day-to-day restaurant operations and help lead the guest experience using data and feedback from tools like Qualtrics. You'll also have responsibilities across multiple operational areas to ensure smooth, safe, and guest-focused execution.

Key Responsibilities Include, but Are Not Limited To:

  • Lead and support restaurant operations during peak periods
  • Execute and uphold Pizza Ranch food quality and guest service standards
  • Assist with food ordering and maintaining proper inventory levels
  • Conduct regular cleanliness, safety, and maintenance walkthroughs
  • Interview, hire, and onboard new team members
  • Provide coaching and apply progressive discipline when necessary
  • Analyze guest feedback and implement improvements using Qualtrics and other tools
  • Collaborate with the management team to control food and labor costs
  • Model a positive and professional attitude with staff and guests
  • Contribute to a team culture that promotes respect, accountability, and excellence
  • Lead training and development efforts to ensure team success

Expectations:

  • Improve food quality and guest satisfaction metrics
  • Successfully manage and lead high-volume rush shifts
  • Drive a culture of safety, cleanliness, and operational excellence
  • Demonstrate strong leadership, communication, and conflict resolution skills
  • Be available to work flexible hours, including evenings and weekends

Qualifications:

  • Prior restaurant management experience preferred
  • Strong leadership and team-building skills
  • Excellent organizational, multitasking, and problem-solving abilities
  • Proficiency in basic computer applications
  • High school diploma or equivalent
  • Ability to work in a fast-paced, hands-on environment
  • Passion for hospitality and people development

If you're ready to grow your leadership skills and make a legendary impact, we invite you to apply and be part of something special at Pizza Ranch®.

A man in a Pizza Ranch uniform, including a cap and polo shirt, smiling and gesturing with his hands while talking to a colleague in a restaurant setting.

Guest Service Manager

3900 E Lincolnway
Sterling, Illinois, 61081 Get Directions »
View Location Details Apply Now

I started as a part time employee and have seen lots of changes over the years. My ownership group cares about us, is a phone call away and is always willing to listen and come in and help in the restaurant when they can. What I like best about working here is getting to build relationships with the guests that come in, even if they only come in once a year.  They come in and still remember you and are excited to still see you here. 

Lori - Fairmont Assistant General Manager

I came to Minnesota from Mexico three years ago with only basic English, and Pizza Ranch gave me my very first job here. I began as a back of house team member, grew into an assistant manager role, and later transitioned to a part-time manager position while pursuing a career on Education. During this time, I’ve improved my English, built connections, and developed valuable leadership skills. Pizza Ranch has been an incredible place for growth and support on my life, and I’m grateful to still be part of this team.

Margoth - Owatonna Assistant Manager
A man and a woman wearing Pizza Ranch uniforms and hats are smiling at each other while reviewing a menu or flyer inside a restaurant with an orange wall and a digital screen behind them.

Lead Our Culture

rope

Management plays a vital role in shaping and nurturing our workplace culture. Leaders set the tone for how teams work together, how guests are treated, and how our values come to life every day. By modeling respect, gratitude, and service-minded leadership, managers create an environment where team members feel valued and inspired to give their best. From celebrating wins to guiding through challenges, great management fosters connection and purpose—helping every employee see how their work contributes to something bigger than themselves.

A strong workplace culture doesn’t happen by accident—it’s built through consistent actions that align with who we are and what we believe. When managers live out The Pizza Ranch Way, reinforce our Key Business Drivers, and uphold our Mission and Vision, they help ensure that every guest and team member experiences the heart behind our brand.

Our Culture

The Management Experience

Managers play a critical role in driving the performance and profitability of their restaurants. They are responsible for turning strategy into results—analyzing sales trends, managing food and labor costs, and making data-driven decisions that support long-term growth. By closely monitoring daily operations and key performance metrics, managers ensure the restaurant runs efficiently while maintaining the high standards guests expect. From forecasting inventory to optimizing menu mix and pricing strategies, they balance cost control with delivering exceptional value and quality.

Strong financial performance is a cornerstone of successful leadership at Pizza Ranch. Managers take ownership of their restaurant’s bottom line, using tools and insights to identify opportunities for improvement and to celebrate achievements along the way. It’s a role that challenges leaders to think like entrepreneurs—aligning operational excellence with business results, all within the framework of the Pizza Ranch mission and values.

Additional jobs at this location