called in order and the gal that took the call could not answer simple questions while we were trying to make decisions on the order. Had to talk to a manager because she was frustrated with our questions. When we picked up the order, I advsd I was told on my last visit that I should have a $5 credit on my rewards for my next visit. I told the gal at the drive-up window and gave her my rewards card and payment card. She gave me my cards back with no receipt and said "I don't know why you think that, there is no $5 on this card." I said the last time I picked up chicken, they told me I had a reward on my next order. She said "well, I have no idea". Then shut the window. Very Rude. My dogs were in the car, or I'd have gone in to talk to the manager. Instead, we won't be back. Your chicken was delicious, the potatoes were runny.