Pizza Ranch Ottumwa

Normally I have had a good experience. This one was not because I ordered online and arrived at the time I was supposed to pick up the pizza, but had to wait in the drive up line for 15 minutes or more. The pizza was in the warmer, but it still was cold by the time I got home and not fresh. The person in front of me in the driveup line should have been pulled up out of the way and taken care of because they had a delay in their food or I actually believe they ordered more items (drinks) when they got to the window which in that case they should have to pull up and receive those after the cars behind them or come inside to get the new order. There was also someone behind me who arrived a minute or two after me so they had to wait just as long. So I only give 1 star because of the wait and also because the food was not fresh.

Great staff.

great food
great service
great employees

great food

Did great

This is for the store just off NW 86th in Urbandale Iowa. Staff was very friendly- especially the guy at the entrance (cash register). Thanked me for my military service. Fried chicken is always yummy! Missed the pickled herring- must have been in the Indianola IA store. Wish the ice cream could be a little harder set. Wish I wasn't an hour from one of your places. Oh well - it's always a pleasant visit. Keep up the good work!!

I wasn't asked if there was anything special I was wanting. When the ladies were cleaning tables, they never offered to take my dirty dishes.

Great food AND service!

How come you never get asked if there's a certain pizza request anymore, the past few times we haven't been asked..? I generally love pizza ranch, but yesterday there was literally 2 cheese sticks left on the buffet the entire time of our visit until we were getting ready to leave & they were flat as pancakes to begin with, & the salad bar was messy, it didn't have any serving utensils for the chow mein noodles & sunflower seeds were empty, I grabbed a spoon for the chow mein while a manager or assistant manager was standing right by me when I grabbed a spoon to used & nothing about it changed. I was really bummed I paid $28 for this.

Everything was good except I am now receiving emails saying I have rewards that are going to expire. Why didn't the cashier let me use these rewards and tell me about it while I was there instead of them expiring soon.

Food was good, place was very busy and seemed tough trying to keep up with demand.

Food sucked I'm allergic to olives and there was olives all over the salad bar and chocolate pudding in the peaches. The place has gone downhill since the pandemic started not worth the money I paid

Arrived at 6:45
Salad bar was a mess
Chicken buffet had 4 pieces of dry chicken and the supply was not replenished until we were ready to leave
No desert pizza was available
2 cannisters of Ranch dressing and 1 cannister of French were empty. Our whole experience was not worth the cost of $24+ we paid. It will be a long time,if ever, that we will return.

The food and service has seriously gone downhill since covid shutdown...Ankeny does a much better job

Service personnel very pleasant, pizza bar very good, choices and side dishes very good, creamy ice cream...BUT we can't say the same for the main dish,
chicken...PLEASE CHANGE your deep fry oil, it tasted burnt, also most chicken was overcooked and some under-cooked!!

Did great

food excellent as usual. I love your fried chicken buffet.

had to wait for chicken
never any mild sauce for taco pizza

Good customer service. The crust you are using now makes the pizza taste bad. Slow on getting new pizza up on the warmer. took 20 minutes to get requested pizza.

Great Customer Service