I visit a Pizza Ranch weekly. And it is usually a good experience, even when busy. Friends and I visited 12/29/2019, and it was a terrible experience. We were there for an hour. No where to sit. Lots of empty tables, all dirty, one busser. Other customers complained too. Tried for coffee three times, no cups. When I finally got a cup no coffee. Others complained to. The pizza buffet was largely empty, most trays either missing or only had one or two pieces on them. The quality during this stop was very poor and I hope this was a fluke and not the beginning of a down hill slide. I’ll go back again but if I have the same experience it will be our last.