Pizza Ranch Sun Prairie

Staff was great!! Super attentive with picking plates up and refilling stations

Great good and service!

Good

I ate lunch there yesterday as I have many times and all was delicious (5 star). However, for the first time ever, I took a to go, two piece box of chicken to my mom in the nursing home. The chicken was wonderfully hot, steaming in the box when I left the restaurant. However, the box got very wet and soggy from the steam and thus the chicken, ranch fries and bread sticks (you were out of biscuits and that was fine, no problem) all got soggy too. Mom normally loves the skin but she pealed it off, did not really enjoy the chicken and did not eat the fries. I think you may wish to see if there are better containers for to go orders. I would have liked more coleslaw for her as well given she did ate that. Potato or pasta salad would also be a nice choices instead of fries or mashed.

Good service, happy staff

With one exception, it had been 16 months since I'd gone to an sit-in restaurant due to being ultra careful with C-19 safety because of being a care-taker. I've been a huge fan of Pizza Ranch for years and since I got a Birthday reward of $5 that needed to be used, I decided it was time. I decided to drive 40 miles further than necessary in order to go to a store in Dane County (generally the bright spot in the state for being safe). I also went at 3:30p so it wouldn't be busy.


I'm not exaggerating when I say I was HUGELY disappointed with my first few steps in the door. I was the only one wearing a mask in the store - not even the staff that included teenagers and other younger people had them. My schedule didn't allow me to change locations so I bit the bullet. Upon entering I picked a corner away from others as much as possible, but there was no control over staying separated since they were not seating people. It wasn't until I went up for a 2nd trip when I noticed there was a partially hidden sign requesting that I use plastic gloves (provided, but easily overlooked) - this should be much more prevalent and one of the staff should have called me out the first time when I wasn't using gloves.

The food was *okay* - chicken was slightly overcooked with mildly burnt skin and both of my pieces of pizza were luke warm - but otherwise tasted good.


It wouldn't take much for a store - especially a buffet restaurant - to make things safer and more comfortable for their customers. 1) Staff SHOULD wear a mask - especially when they haven't been vaccinated. That is HUGE. 2) Protective gloves should be mandatory (not hidden). 3) Customers should be seated so they can be kept further apart from each other.


In short, I don't think I'll choose to go back to the Sun Prairie Pizza Ranch again. That exception I mentioned above is a competitor to Pizza Ranch and they did everything right...and they're 40 miles closer. I'm sure I'll try another Pizza Ranch someplace else, but if they are as loose with their safety rules as this store, I fear I'll forever be losing out on one of my favorite restaurants.

Bring back the soup. You also didn’t have the chocolate chip cookie. Not much variety in pizza. No tuscon pizza. Chicken very good as always

The food was great! The staff was so friendly! The store was very clean!

Good Food, Clean environment, Friendly and sociable staff

Excellent food available without delay. Used plates were quickly picked up.

My "special pizza" was not hot when served.

Excellent food, great employees

friendly staff and great food

Great service and very nice staff

Everything was great!

I do think the Buffalo sauce should be moved from the salad bar.
People like me can't tell the difference from French dressing

Great customer service

Food was very good. Slow at refilling the food. Re: Pizzas, dessert pizzas and chicken. With the shortage of worker, this is understandable. Price for buffet is great. We will be back.

Always love this location! Always friendly and great food !!

fresh salad bar and hot food very good. Had good customer service.Love the chicken.